We make every effort on our part to ensure your order of Dermestid beetles arrive alive and healthy. If there is a problem with your order and you have complied with our conditions, we will work with you for quick resolution.
CONDITIONS: It is your responsibility to track the order in the USPS system with the supplied tracking number. We require signature confirmation on all shipments. If you are not available to sign at the time of delivery, the beetles will be held at your Post Office for pickup. This greatly increases the chance your beetles arrive alive in extreme weather. It is your responsibility to track the order in the USPS system with the supplied tracking number. If you are not around at the time of delivery to sign for the beetles, and the beetles are then held at the Post Office and not picked up within 4 hours of arriving, the Live Arrival Guarantee is voided.
We always add an additional 10% of beetles in each order to account for any loss that may occur during shipment. If more than 10% of the beetles arrive dead and you have met the conditions of our guarantee, we will work with you to resolve the issue. IF YOU SUSPECT THERE IS A PROBLEM WITH YOUR ORDER DO NOT BREAK THE SECURITY SEAL AND CONTACT US IMMEDIATELY. Broken seals will void your Live Arrival Guarantee. For any claims, you must contact us within 4 hours after pickup and provide video to confirm the condition of the beetles. If all conditions are met for the Live Arrival Guarantee, we will either issue a refund for the portion that died, less shipping, or ship you a fresh order equal to the amount that died.
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